LIES. American Airlines has lied to me frequently. My bag did not get there on the airport. I had been awaiting an extended stretch of time with the carousel and no baggage came out for my flight. Nor did everyone in the baggage Office environment that experienced a clear check out from the carousel appear out to convey practically nothing can be coming. I checked at the office and so they then explained there was NO Purpose why my suitcase shouldn’t have arrived. They ended up to send my suitcase to me at my lodge. At 2:24 PM I gained a cellphone contact from a recorded concept indicating my bag was picked up and could well be delivered in just six hours. LIE. I called the delayed baggage quantity and was advised it absolutely was picked up at 3 PM and will be sent inside six hrs. LIE. I checked on-line this night and it stated it was picked up at 3 PM and can be delivered in 6 hrs. LIE.
Please tell me how This may be resolved. I do enter the right precheck range to the reservation sort and the customer service agent has also Examine it. This doesn't use fantastic relations by using a purchaser who flies 8 to 10 moments a yr.
I’m exceptionally dissatisfied that the Airline has interjected its business enterprise inside a socio-political issue regarding the current Invoice signed into law by our Governor. What you've got interpreted as “discrimination†from the LGBT Local community is solely a Monthly bill ensuring “equal legal rights†for all.
I recognize that it might be some time ahead of USAIR and American software package is going to be synched. But, there is no reason for your agents to become so disconnected.
I would really like an handle to mail a letter to American Airways Shopper Service, and I hope you'll reply with this tackle.
Worst Airline ever?!?! Lost my baggage in Charlotte NC, February 6 just after providing it (coupled with my wife’s) to 2 attendants at the baggage belt for returning travellers. Hers came in on our flight, mine didn't. Now 11 days afterwards and after acquiring undergone telephone hell and some pretty non caring folks, I have experienced no Get in touch with from everyone. The standard solution is “we are still attempting to locate your baggageâ€. Their questionnaire and all kinds are despatched to Baggage Assert department but no-one actually seems to have an interest in doing anything at all to alleviate their challenges.
I desired to have a instant to call out the wonderful customer service Connie Sanders in the Dallas Business office gave my spouse And that i in a very stressful problem. Connie went previously mentioned and outside of to be sure we had been taken care of and her amount of focus to fixing our problems stuffed working day was incredible, she solitary handedly restored my faith inside your Group and he or she justifies congratulations to the operate that she does.
On April 15th, 2013 I received a sign in the mail from you and was extremely dissatisfied Once i opened the envelope to begin to see the Verify prepared out was roughly one/4th the amount I had at first submitted for reimbursement.
Their service has long been horrendous. After I didn't capture a connecting flight to my grandmother’s funeral given that they only had 1 mechanic in the complete airport, they agreed to purchase my lodge costs. However, it took them 3 months to have back to me, and by the point I obtained the Check out, it had already been cancelled.
I'm unfortunate to mention I am unhappy in American Airline’s handling of the issue. We by no means gained our baggage until eventually late in the day on March thirteenth. To incorporate insult to damage we had been charged $twenty five for every bag by American Airlines for our return flight home Regardless that we didn’t pay to examine our baggage on the way to your Virgin Islands.
I’ve been bouncing all-around because 9am this morning from Roatan Honduras to Miami using an surprising hold off there with flight from Miami to Charlotte nc initially they explained plane was to very hot , then when we had been allowed to board they mentioned that they had excessive gas and experienced to dump 10,000 lbs after 45 min they decided not to do that , we had been delayed on just take off, upon our arrival to Charlotte we needed to rush to gate , my spouse is handicapped and the attendant needed to operate pushing her to gate to discover that our subsequent flight was delayed two 1/two hrs .
I was a first time consumer to on the web reservations so I had been extremely anxious and I produced them at the same time as my brother-in-legislation from his house so he could stroll me through it. At the end my cost for the exact same excursion was about $a hundred and seventy a lot more than his. I locked in a cost (spherical trip)of $365 depart $30 return journey, but was billed $425.12 Each individual in place of the $395 Every. Charging for seats just for the departure of $60ish, the return flight was not an additional demand because there were seats available together at no more cost. I used to be billed both of those ways as an alternative to just the departure – so an additional $60ish. I wished to get my reservation in concurrently as my brother in legislation so I submitted it and tried to figure out immediately after why mine was about $170 additional for a similar factor. I'd the affirmation e-mail intending to my work so I could print it out so I didn’t have it accessible to me from my home. After i went into work a 2nd day later, I could see every thing was Improper. After i identified as AA I used to be transferred all-around and instructed nothing might be completed it absolutely was past the 24 hrs – I didn’t want to terminate only get a credit history.
Last, let me clarify that when you inquired about an impending or existing excursion, we request that you simply Call our Reservations personnel, who are offered 24 several hours on a daily basis and will be in a far better placement to reply questions on your journey. From the U.S., the toll-no cost amount is
On December 25, My a few sons and I experienced a flight from Cleveland to Phoenix which was to leave at 7:fifty by using a stop in Charlotte NC. At about 3 or four pm over the working day of our departure, American Airways delayed our flight which might make us pass up our relationship in Charlotte which had no other flights out to Phoenix that day OR the next! And why the hold off? No rationalization. So with none help from an AA consultant..(Nearly like it was our fault) we discovered Yet another flight as a result of Dallas…which remaining in an hour in addition to a 50 percent. We produced it to the airport but with One more impolite AA consultant, (I comprehended it absolutely was occupied with the vacations and all) I used to be certain which i could get my bag in Dallas since we now experienced to invest the night time there. I questioned him concerning the tag that seemed like it absolutely was checked to Phoenix and he stated curtly, you’ll just pick it up in Dallas and recheck it in the morning. Perfectly the bag didn't allow it to be to the conveyer in Dallas. When I asked Yet another representative about this, he mentioned it was in a huge home and it was going out whenever we remaining in the morning. I informed him I wanted it for my hotel continue to be, and he explained to me it will choose 4 several hours to receive it. Ok…nevermind…I’ll be again listed here in 4 hrs!!! why not look here So I left for the Dallas lodge devoid of my baggage.. Received on our flight the next morning and took off promptly.